TWA Hotel

Using cloud-based hotel management software, stayntouch, as a base, TWA Hotel now has a guest centric-property management system. We leveraged the PMS capabilities to create a more user-friendly and visually appealing platform with a  mobile, flexible, and intuitive checkout. We added high-resolution imagery, filtering options, and customer-friendly error handling messages to reflect the TWA Hotel brand tone of voice.

We integrated My Check payment into the booking system, a niche payment gateway that required custom coding. This one-click system enables us to add a digital wallet that is fully integrated with stayntouch, allowing TWA Hotel to add, store, and manage multiple payment methods. This also improved the digital booking experience with guests being able to choose rooms and check in and out with ease.

The client is based in New York, this meant that we had to factor the time difference into our communication and ensure that we kept them up to date on our progress and could interact with them when needed. Our responsiveness to their needs meant we were able to maintain a good relationship with the client, while also having strong ties with the two third-party providers, stayntouch and My Check.